How can we help?

Lokaly is a free app that helps you support independent local businesses and get rewarded for doing so.

Instead of paper stamp cards that get lost or forgotten, Lokaly uses secure NFC tap technology. You simply tap your phone on a staff member's Lokaly tag to collect stamps, unlock rewards and enjoy exclusive offers.

No paper cards. No QR codes. No fuss.

Lokaly is completely free to download and use:

1. Open the Lokaly app
2. Tap Sign Up
3. Enter your email address
4. Create a password
5. Add your name and birthday (optional, for birthday rewards)
6. You're ready to start collecting!

Your account keeps your stamps, rewards and favourites safe. It also:

• Syncs across devices (phone, tablet)
• Enables birthday rewards from your favourite businesses
• Lets businesses send you special offers
• Protects your progress if you change phones

1. Make a purchase at a participating business
2. Open the Lokaly app
3. Ask staff for your stamp
4. Staff will present their NFC tag to you (worn on a lanyard)
5. Tap your phone on the tag
6. Your stamp is added instantly ✓

No QR codes. No scanning. No waiting.

Unlike other loyalty apps where you tap an unattended device on the counter, Lokaly tags are worn by staff on lanyards. This means:

• Faster service — staff present the tag to you, no searching for a device
• More secure — stamps only happen during genuine transactions
• Works anywhere — staff can give you stamps at your table, at the till, or anywhere in the shop

NFC (Near Field Communication) is the same technology used for contactless payments. When you tap your phone on a Lokaly tag, it securely registers your stamp.

Most modern smartphones support NFC:

• iPhone: iPhone 7 and newer
• Android: Most phones from 2018 onwards

iPhone: NFC is always on — no setup needed.

Android:

1. Go to Settings → Connected devices (or Connections)
2. Tap NFC
3. Toggle On

No problem! If you tap with poor or no signal:

• Your stamp is saved locally on your phone
• It shows as Pending in the app
• It syncs automatically when you're back online

You don't lose your stamp and you don't need to tap again.

Each business sets their own reward structure. For example:

• Collect 10 stamps → Get a free coffee
• Collect 5 stamps → Get 10% off (interim reward)

As you collect stamps, your progress shows on the digital card. When you hit a reward milestone, it unlocks automatically.

Some businesses offer interim rewards — smaller rewards you earn before completing the full card. These might include:

• Discounts (e.g., 10% off at 5 stamps)
• Free upgrades (e.g., free size upgrade at 3 stamps)
• Small treats (e.g., free biscuit at 4 stamps)

Check each business's card to see what rewards are available.

1. Open Lokaly
2. Tap My Cards
3. Select a business
4. See your stamp progress and any earned rewards

Earned rewards show a Redeem button.

1. Visit the business
2. Open your earned reward in the app
3. Show it to staff
4. Staff will present their NFC tag
5. Tap your phone on the tag to confirm redemption
6. Enjoy your reward! 🎉

Staff will confirm the redemption on their end.

This depends on the business. Most rewards don't expire, but some businesses set expiry dates. Check the reward details in the app — any expiry date will be clearly shown.

Tap Nearby in the app to see:

• Local cafés, restaurants, salons, barbers and shops using Lokaly
• A map showing businesses around you
• Distance from your current location
• What rewards each business offers

It's a great way to find new places that reward your loyalty.

Location access is optional.

• If enabled: Shows businesses near your current location
• If disabled: You can still browse all businesses and search by area

You can change this anytime in your phone settings.

Tap Offers to see deals from local businesses:

• Flash sales
• Happy hour discounts
• New customer offers
• Seasonal promotions

Offers are posted by businesses and refreshed regularly. Unlike marketing emails that pile up in your inbox, you browse Offers when you're ready to spend.

Found a business you love? Tap the heart icon to save it. Your favourites appear at the top of My Cards for quick access.

To change your name, email or birthday:

1. Tap Profile (bottom right)
2. Tap Edit Profile
3. Make your changes
4. Tap Save

1. Tap Profile
2. Tap Change Password
3. Enter your current password
4. Enter your new password
5. Confirm and save

Lokaly may send notifications for:

• Stamp confirmations
• Reward unlocks
• Birthday rewards
• Offers from your favourite businesses
• Nearby alerts (when you're close to a favourite business)

To manage notifications:

• In-app: Profile → Notification Settings
• On your phone: Settings → Lokaly → Notifications

Lokaly does not send spam or sell notification data.

We take privacy seriously:

• We don't track your location continuously — only when you open Nearby
• We don't sell your data to anyone, ever
• Merchants don't see your personal details — they only see that a stamp was collected or reward redeemed

Merchants cannot see your:

• Email address
• Phone number
• Full name
• Home address

Read our full Privacy Policy for details.

You can delete your account and all your data at any time:

1. Email support@lokaly.co.uk with subject line "Delete my account"
2. Include the email address linked to your account
3. We'll confirm your request
4. Your data is permanently deleted within 30 days

This is in line with your GDPR rights. Note that deletion is permanent — your stamps and rewards cannot be recovered.

1. Check for a Pending stamp in your card — this syncs when you're back online
2. Make sure NFC is enabled on your phone
3. Ask staff to present the tag again and hold your phone flat against it
4. Some phone cases can block NFC — try tapping with the back of your phone

If still not working, contact support@lokaly.co.uk.

This can happen if:

• The business's tag is temporarily inactive
• You tapped too quickly after a previous tap (fraud protection)
• The business has paused their programme

Ask staff for help, or try again in a few minutes.

Check that:

• The reward shows as Earned (not still in progress)
• You're at the correct business (rewards are business-specific)
• Staff have their tag ready to confirm the redemption

If issues persist, show staff your reward screen and ask them to contact Lokaly support.

1. Force close the app and reopen
2. Check for app updates in the App Store or Play Store
3. Restart your phone
4. If still not working, delete and reinstall the app

Don't worry — your stamps and rewards are saved to your account and will reappear when you log back in.

1. Tap Log In
2. Tap Forgot Password
3. Enter your email address
4. Check your inbox for a reset link
5. Create a new password

If you don't receive the email, check your spam folder or contact support.

Not all businesses use Lokaly yet! If you'd like your favourite local business to join, let them know about us. They can sign up at lokaly.co.uk.

Stamps are linked to your account, so they shouldn't disappear. If you can't see them:

1. Make sure you're logged into the correct account
2. Pull down on My Cards to refresh
3. Check you're looking at the right business's card

If stamps are genuinely missing, contact support@lokaly.co.uk with:

• The business name
• Approximate dates you collected stamps
• Any screenshots you have